{"id":835,"date":"2019-06-25T04:40:35","date_gmt":"2019-06-25T02:40:35","guid":{"rendered":"https:\/\/icas.at\/?page_id=835"},"modified":"2025-12-17T10:36:39","modified_gmt":"2025-12-17T09:36:39","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/icas.at\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvx5oxmt-eba9f2951a99533b8d40bab1cbc5f89e\">\n.avia-section.av-jvx5oxmt-eba9f2951a99533b8d40bab1cbc5f89e{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/icas.at\/wp-content\/uploads\/2019\/05\/externe-beratung-fuer-mitarbeiter-bei-burnout-icas.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-jvx5oxmt-eba9f2951a99533b8d40bab1cbc5f89e .av-section-color-overlay{\nopacity:0.3;\nbackground-color:#212121;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-jvx5oxmt-eba9f2951a99533b8d40bab1cbc5f89e main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  sub-hero hide-tablet avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-50 av-height-50  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='50' data-av_min_height_opt='50'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-835'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-dgqsb-bd15304e66f2bb5b7491d51e648f440e\">\n.flex_column.av-dgqsb-bd15304e66f2bb5b7491d51e648f440e{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-dgqsb-bd15304e66f2bb5b7491d51e648f440e av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first av-break-at-tablet flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3qf82b-c4f366ab6434afd81a7d5c5f181de3ef\">\n#top .av-special-heading.av-3qf82b-c4f366ab6434afd81a7d5c5f181de3ef{\npadding-bottom:10px;\ncolor:#ffffff;\nfont-size:55px;\n}\nbody .av-special-heading.av-3qf82b-c4f366ab6434afd81a7d5c5f181de3ef .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-3qf82b-c4f366ab6434afd81a7d5c5f181de3ef .av-special-heading-tag{\nfont-size:55px;\n}\n.av-special-heading.av-3qf82b-c4f366ab6434afd81a7d5c5f181de3ef 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itemprop=\"headline\"  >General Terms<br \/>\nand Conditions<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-162fy-dac58a78ed6635b0558a68f501373063 main_color avia-section-huge avia-no-border-styling  avia-builder-el-3  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-835'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-51gvu-4c25b754d21ac22229d958f326077642 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-4c25b754d21ac22229d958f326077642\">\n.flex_column.av-51gvu-4c25b754d21ac22229d958f326077642{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-4c25b754d21ac22229d958f326077642 av_one_full  avia-builder-el-4  el_before_av_one_full  avia-builder-el-first  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-7add7c618a96911a45f438eb4f84f444\">\n#top .av-special-heading.av-av_heading-7add7c618a96911a45f438eb4f84f444{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-7add7c618a96911a45f438eb4f84f444 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-7add7c618a96911a45f438eb4f84f444 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-7add7c618a96911a45f438eb4f84f444 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-7add7c618a96911a45f438eb4f84f444 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-7add7c618a96911a45f438eb4f84f444 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-7add7c618a96911a45f438eb4f84f444 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-7add7c618a96911a45f438eb4f84f444 av-special-heading-h2 blockquote modern-quote  avia-builder-el-5  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >ICAS Austria GmbH<br \/>\nGeneral Terms and Conditions \/ Contract <\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-k1aqzl68-18b4ba8b9801d5fab75c04c6ea8dd737 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/icas.at\/wp-content\/uploads\/2021\/11\/AGB_AE.pdf\" target=\"_blank\" rel=\"noopener\">Download General Terms and Conditions\/Purchase Contract (pdf)<\/a><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvvteztx-462d1772b49a0be3533940eeb07a9fad\">\n#top .hr.av-jvvteztx-462d1772b49a0be3533940eeb07a9fad{\nmargin-top:10px;\nmargin-bottom:50px;\n}\n.hr.av-jvvteztx-462d1772b49a0be3533940eeb07a9fad .hr-inner{\nwidth:300px;\nborder-color:#0092d0;\n}\n<\/style>\n<div  class='hr av-jvvteztx-462d1772b49a0be3533940eeb07a9fad hr-custom  avia-builder-el-7  el_after_av_textblock  avia-builder-el-last  hr-left hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-8  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-fccb46fab3d2e7b697df5385b26be639\">\n#top .av-special-heading.av-av_heading-fccb46fab3d2e7b697df5385b26be639{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-fccb46fab3d2e7b697df5385b26be639 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-fccb46fab3d2e7b697df5385b26be639 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-fccb46fab3d2e7b697df5385b26be639 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-fccb46fab3d2e7b697df5385b26be639 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-fccb46fab3d2e7b697df5385b26be639 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-fccb46fab3d2e7b697df5385b26be639 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-fccb46fab3d2e7b697df5385b26be639 av-special-heading-h3 blockquote modern-quote  avia-builder-el-9  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >1. DEFINITIONS <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-a44dca25367f64efdb275066b1b68ef7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>\u201cEmployees\u201d: \u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0<\/strong><\/p>\n<p>All persons that are in an employment relationship with your company and have an employment contract that has not been terminated for longer than 3 months.<\/p>\n<p><strong>\u201cImmediate family members\u201d:<\/strong><\/p>\n<p>Immediate family members are people who live in the same household with the employee (e.g. spouses, partners, siblings, parents, etc.).<\/p>\n<p><strong>\u201cServices\u201d:<\/strong><\/p>\n<p>Services are all of the services provided by ICAS for your company.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-11  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-69c38e21ccf8c74b72456458fc3dde44\">\n#top .av-special-heading.av-av_heading-69c38e21ccf8c74b72456458fc3dde44{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-69c38e21ccf8c74b72456458fc3dde44 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-69c38e21ccf8c74b72456458fc3dde44 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-69c38e21ccf8c74b72456458fc3dde44 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-69c38e21ccf8c74b72456458fc3dde44 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-69c38e21ccf8c74b72456458fc3dde44 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-69c38e21ccf8c74b72456458fc3dde44 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-69c38e21ccf8c74b72456458fc3dde44 av-special-heading-h3 blockquote modern-quote  avia-builder-el-12  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >2. SERVICES TO BE PROVIDED BY ICAS <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-a44dca25367f64efdb275066b1b68ef7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>ICAS is obliged to provide the following services for your company:<\/p>\n<p><strong>2.1. Advice services for employees and their immediate family members: <\/strong><\/p>\n<p><strong>2.1.1.<\/strong> Telephone services<br \/>\n<strong>2.1.2.<\/strong>\u00a0Face-to-Face Counseling<br \/>\n<strong>2.1.3. <\/strong>Introduction<br \/>\n<strong>2.1.4. <\/strong>Management Feedback<\/p>\n<p><strong>2.1.1. Telephone services <\/strong><\/p>\n<p>The Employee Assistance Program EAP from ICAS is available to all employees and their immediate family members. It offers direct, unlimited and confidential access free of charge to telephone advice on emotional topics, around the clock, as well as practical life skills and legal questions, which are researched and answered during office hours. The calls are taken by professional and experienced advisors who carefully clarify the needs of the caller in order to provide the necessary support to the caller.<\/p>\n<p>The ICAS Support Center can be reached 365 days a year, around the clock. Calls are answered in German, French, Italian and English on the corresponding 0800 number (toll-free number*).<\/p>\n<p>Advice calls on mental health topics can be conducted directly with the psychologist who takes the call. Questions about practical life skills and legal questions will be forwarded to our qualified lawyers. Often, counseling discussions arise from simple requests for information.<\/p>\n<p><strong>*Attention: <\/strong>Some mobile phone providers in Austria charge network usage fees for 0800 numbers. With some providers, it is possible that depending upon the subscription contract, no 0800 numbers can be called. ICAS has no influence over these providers or their subscription contracts. In these cases, ICAS can be reached around the clock on the international number. In order to keep the cost down for the caller, ICAS is happy to call back.<\/p>\n<p><strong>Telephone advising for emotional\/mental issues <\/strong><\/p>\n<ul>\n<li>If a personal counselling session is desired, this can be conducted directly with the psychologist who takes the call. Thus, there is no delay for the caller. In this way, it is also assured that an employee who is currently in a crisis or needs courage to call need not be transferred before a specialist hears his issue.<\/li>\n<li>All calls are taken by psychologists with university degrees and life experience. These also have additional knowledge in various topic areas, such as, e.g. handling grief, debt questions, anxieties, stress, performance problems, harassment, burnout, bullying, family and relationship conflicts, divorce or lack of self-confidence\/feeling of self-worth. They help the employees to analyze their issues and develop concrete solutions.<\/li>\n<li>There are professional and proven procedural protocols in order to guarantee the supervision and active handling of risk situations. Depending on the starting point and the gravity of the case, appropriate readiness systems and measures will be initiated.<\/li>\n<li>The telephone advisors can also offer the callers face-to-face counselling sessions with a state-recognized psychotherapist, if this is indicated.<\/li>\n<\/ul>\n<p><strong>Practical life skills and legal issues \/ Life Management <\/strong><\/p>\n<ul>\n<li>The ICAS advisors are lawyers and attorneys that are also versed in obtaining information.<\/li>\n<li>According to the experience of ICAS, specialized and useful information for the employees that must deal with multi-faceted work-related and personal questions is of inestimable value. Financial problems, legal problems, consumer issues, concerns such as moving, looking for housing, restructuring or personal events such as a death or loss of a job are undoubtedly taken into the workplace and impair the worker\u2019s performance ability and productivity.<\/li>\n<li>These expert advisors from ICAS are also trained in psychology. They are attentive, empathetic and impartial listeners. They know that behind a factual question there is often a hidden emotional need that the employee would like to address. The free discussion and expression of feelings such as frustration, anger, excitement, pain or loss allows the affected person to become calmer internally and to seek solutions constructively.<\/li>\n<li>ICAS has data banks, brochures and reference works and can reach out to technical specialists in the fields of law, finance, insurance and medical issues.<\/li>\n<li>Information can be obtained on the following topics, among others:<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n<div class='avia-data-table-wrap av-2v788a-e4add08ba17cca16be806ee869769541 avia_responsive_table avia-table-1'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-14  el_after_av_textblock  el_before_av_textblock  custom-long-table'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class=''><td class=''>Law<\/td><td class=''> Housing<\/td><td class=''>Insurance<\/td><\/tr><tr class=''><td class=''>Wills\/Inheritance<\/td><td class=''>Finances<\/td><td class=''>Family questions<\/td><\/tr><tr class=''><td class=''>Taxes<\/td><td class=''> Debt<\/td><td class=''> Education<\/td><\/tr><tr class=''><td class=''>Social security<\/td><td class=''>Personal issues<\/td><td class=''>Consumer rights<\/td><\/tr><\/tbody><\/table><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-a44dca25367f64efdb275066b1b68ef7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Support for managers \/ HR \/ Staff association (Managerial Consultancy) <\/strong><\/p>\n<p>The Employee Assistance Program EAP also serves the supervisors and human resources staff as a sparring partner in complicated management situations, organizational changes, conflicts or in the handling of difficult events such as sexual harassment, mobbing, violence, serious accidents, crises, disaster.<\/p>\n<p>Although the employee as a rule turns to ICAS on his own initiative, it is possible that supervisors, HR managers or team leaders refer an employee to ICAS \u2013 as an effective and well-meaning measure to reinstate the performance ability of an employee.<\/p>\n<p><strong>There are three different types of referral:<\/strong><\/p>\n<ul>\n<li>Self-referral \u2013 the most common.<\/li>\n<li>Informal referral by a supervisor or HR \u2013 these encourage employees to use the ICAS EAP, but the performance of the employee, however, is not in question.<\/li>\n<li>Formal referral \u2013 Supervisors recommend the ICAS EAP in cases where work performance is affected.<\/li>\n<\/ul>\n<p>The decision to make contact with ICAS ultimately remains with the employee, however. The decision is always voluntary. In a formal referral, where performance is the problem, the party making the referral only receives as feedback the information whether the employee has contacted ICAS or not.<\/p>\n<p><strong>2.1.2. Personal counseling sessions (Face-to-face Counseling) <\/strong><\/p>\n<p>For more complex emotional problems, the callers have the possibility to arrange for personal counseling sessions in the form of a clarifying, solution seeking, crisis counseling and\/or shortterm therapy (up to a maximum of 8 sessions). These take place with federally licensed psychotherapists nearby the workplace. If desired, these sessions can also be conducted on the telephone.<\/p>\n<p><strong>Qualifications of the ICAS Advisor Network <\/strong><\/p>\n<ul>\n<li>ICAS has its own multilingual network of psychologists in Austria. The criteria for selecting consultants are demanding. ICAS works exclusively with licensed psychologists, who have undergone additional theoretical and practical psychotherapeutic training in accordance with the international PSL guidelines, and who have a membership of a professional association for psychology\/psychotherapy recognized in Austria and several years of professional experience.<\/li>\n<li>The ICAS advisors have experience in different disciplines and can provide help with issues in areas such as relationships, alcohol or drug addiction, grief, debts or trauma.<\/li>\n<li>All advisors must organize their own supervision pursuant to the requirements of the professional associations and must have liability insurance. They work in their own practice rooms, which are inspected by ICAS before they are accepted into the network.<\/li>\n<\/ul>\n<p><strong>2.1.3. <\/strong><strong>Introduction<\/strong><\/p>\n<p>It is the experience of ICAS that the introduction and the communication to the employees are among the most important elements of the Employee Assistance Program EAP. They determine the extent of acceptance and enthusiasm of the employees about the service.<\/p>\n<p>Based on many years of experience, ICAS recommends that the introduction be undertaken with the following measures:<\/p>\n<ul>\n<li>Sending of an informational letter\/e-mail to the employees (template can be made available by ICAS).<\/li>\n<li>Hanging ICAS EAP posters in breakrooms, dressing rooms or on bulletin boards \u2013 the posters with changing themes are sent 5x per year to the person responsible for EAP in your business.<\/li>\n<li>Posting of the EAP introductory film on your intranet page \u2013 the film is available in English and German and will be made available to you at no charge.<\/li>\n<li>Introductory presentation by ICAS via webinar for the employees (the presentation, including the question and answer period usually lasts about 30 minutes). The introductory presentation is not included in the EAP Pure online service package, but it can be purchased separately.<\/li>\n<li>Distribution of four-color information brochures to all employees. Printed EAP flyers are not included in the EAP Pure service package (only digital flyers), but they can be purchased separately for the EAP Pure All service.<\/li>\n<\/ul>\n<p><strong>2.1.4. <\/strong><strong>Usage statistics and reports <\/strong><\/p>\n<p>ICAS provides your company annually after each contract period with the following information in Excel format:<\/p>\n<ul>\n<li>The number of employees and immediate family members that have contacted ICAS<\/li>\n<li>The nature of the services used<\/li>\n<li>The topics of the enquiries, divided into private and work-related topics<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-16  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-4f68e449f50c5572be007d8dcc1e8bf2\">\n#top .av-special-heading.av-av_heading-4f68e449f50c5572be007d8dcc1e8bf2{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-4f68e449f50c5572be007d8dcc1e8bf2 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-4f68e449f50c5572be007d8dcc1e8bf2 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-4f68e449f50c5572be007d8dcc1e8bf2 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-4f68e449f50c5572be007d8dcc1e8bf2 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-4f68e449f50c5572be007d8dcc1e8bf2 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-4f68e449f50c5572be007d8dcc1e8bf2 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-4f68e449f50c5572be007d8dcc1e8bf2 av-special-heading-h3 blockquote modern-quote  avia-builder-el-17  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >3. DUTIES ICAS <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-6028a0960a76f311b2e80ed12a48c400 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>ICAS provides its services to its best knowledge and belief a representative of your company and in so doing applies the necessary care. ICAS thereby safeguards the legitimate interests of your company in good faith.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-19  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-4a1bcf8e19d70361338f01cd402d73c3\">\n#top .av-special-heading.av-av_heading-4a1bcf8e19d70361338f01cd402d73c3{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-4a1bcf8e19d70361338f01cd402d73c3 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-4a1bcf8e19d70361338f01cd402d73c3 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-4a1bcf8e19d70361338f01cd402d73c3 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-4a1bcf8e19d70361338f01cd402d73c3 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-4a1bcf8e19d70361338f01cd402d73c3 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-4a1bcf8e19d70361338f01cd402d73c3 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-4a1bcf8e19d70361338f01cd402d73c3 av-special-heading-h3 blockquote modern-quote  avia-builder-el-20  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >4. DUTIES OF YOUR COMPANY <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-a44dca25367f64efdb275066b1b68ef7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>4.1.<\/strong> Your company is obliged to provide compensation pursuant to No. 5 below.<\/p>\n<p><strong>4.2.<\/strong> Your company is further obliged to make available to ICAS all of the information and documents that are necessary for ICAS to fulfill its contractual duties.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-22  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-1e382ded2384e0448c04417330cd1c51\">\n#top .av-special-heading.av-av_heading-1e382ded2384e0448c04417330cd1c51{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-1e382ded2384e0448c04417330cd1c51 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-1e382ded2384e0448c04417330cd1c51 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-1e382ded2384e0448c04417330cd1c51 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-1e382ded2384e0448c04417330cd1c51 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-1e382ded2384e0448c04417330cd1c51 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-1e382ded2384e0448c04417330cd1c51 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-1e382ded2384e0448c04417330cd1c51 av-special-heading-h3 blockquote modern-quote  avia-builder-el-23  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >5. COMPENSATION <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-6028a0960a76f311b2e80ed12a48c400 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>For the <strong>consulting services<\/strong> to be provided by ICAS <strong>to the employees and their immediate family members<\/strong> in accordance with section 2.1., your company pays an annual amount that depends on the number of employees and the selected product (EAP Pure All or EAP Pure Budget).<\/p>\n<\/div><\/section><br \/>\n<div class='avia-data-table-wrap av-2v788a-2fd72b2bb5706abc13fa1d08ded12921 avia_responsive_table av-small-hide av-mini-hide avia-table-2'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-25  el_after_av_textblock  el_before_av_table  custom-long-table'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class='avia-heading-row'><th class='avia-desc-col'>Number of employees <\/th><th class='avia-center-col'>1-49<br \/>\n(Costs per employee\/year in \u20ac, plus VAT)<br \/>\n<\/th><th class='avia-center-col'>50 \u2013 99<br \/>\n(Costs per employee\/year in \u20ac, plus VAT)<br \/>\n<\/th><th class='avia-center-col'>100 \u2013 249<br \/>\n(Costs per employee\/year in \u20ac, plus VAT)<br \/>\n<\/th><th class='avia-center-col'>250 \u2013 499<br \/>\n(Costs per employee\/year in \u20ac, plus VAT)<br \/>\n<\/th><\/tr><tr class=''><th class='avia-desc-col'>EAP Pure All<br \/>\n(including counseling for practical life skills and legal questions)<br \/>\n<\/th><td class='avia-center-col'>\u20ac 73<\/td><td class='avia-center-col'>\u20ac 50<\/td><td class='avia-center-col'>\u20ac 31<\/td><td class='avia-center-col'>\u20ac 25<\/td><\/tr><tr class=''><th class='avia-desc-col'>EAP Pure Budget<br \/>\n(without counseling for practical life skills and legal issues)<br \/>\n<\/th><td class='avia-center-col'>\u20ac 63<\/td><td class='avia-center-col'>\u20ac 40<\/td><td class='avia-center-col'>\u20ac 21<\/td><td class='avia-center-col'>\u20ac 15<\/td><\/tr><\/tbody><\/table><\/div><style type='text\/css'>.avia-table-2 td:nth-of-type(0):before { content: 'Number of employees '; } .avia-table-2 td:nth-of-type(1):before { content: '1-49\n(Costs per employee\/year in \u20ac, plus VAT)\n'; } .avia-table-2 td:nth-of-type(2):before { content: '50 \u2013 99\n(Costs per employee\/year in \u20ac, plus VAT)\n'; } .avia-table-2 td:nth-of-type(3):before { content: '100 \u2013 249\n(Costs per employee\/year in \u20ac, plus VAT)\n'; } .avia-table-2 td:nth-of-type(4):before { content: '250 \u2013 499\n(Costs per employee\/year in \u20ac, plus VAT)\n'; } <\/style><br \/>\n<div class='avia-data-table-wrap av-2v788a-2fd72b2bb5706abc13fa1d08ded12921 avia_responsive_table av-small-hide av-mini-hide avia-table-3'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-26  el_after_av_table  avia-builder-el-last  custom-long-table'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class=''><th class='avia-desc-col'>Introductory presentation for your employees via webinar <\/th><td class='avia-center-col'>\u20ac 350<\/td><td class='avia-center-col'>\u20ac 350<\/td><td class='avia-center-col'>\u20ac 350<\/td><td class='avia-center-col'>\u20ac 350<\/td><\/tr><tr class=''><th class='avia-desc-col'>Printed flyersyou\u2019re your employees<br \/>\n(Cost per flyer)<br \/>\n<\/th><td class='avia-center-col'>\u20ac 2<\/td><td class='avia-center-col'>\u20ac 2<\/td><td class='avia-center-col'>\u20ac 2<\/td><td class='avia-center-col'>\u20ac 2<\/td><\/tr><\/tbody><\/table><\/div><style type='text\/css'>.avia-table-3 td:nth-of-type(1):before { content: 'Introductory presentation for your employees via webinar '; } <\/style><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-27  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-013c0257d78c7b356ac7c2bd8f607e11\">\n#top .av-special-heading.av-av_heading-013c0257d78c7b356ac7c2bd8f607e11{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-013c0257d78c7b356ac7c2bd8f607e11 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-013c0257d78c7b356ac7c2bd8f607e11 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-013c0257d78c7b356ac7c2bd8f607e11 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-013c0257d78c7b356ac7c2bd8f607e11 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-013c0257d78c7b356ac7c2bd8f607e11 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-013c0257d78c7b356ac7c2bd8f607e11 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-013c0257d78c7b356ac7c2bd8f607e11 av-special-heading-h3 blockquote modern-quote  avia-builder-el-28  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >6. PAYMENT TERMS <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-71906110c3ba7350434f7d4dc224dee9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>6.1.<\/strong> The payment for the Employee Assistance Services by your company pursuant to No. 2.1. is made as \u201cadvance payment\u201d, within ten days of receipt of invoice. The contract commences on the 1st of the month following receipt of payment.<\/p>\n<p><strong>6.2.<\/strong> If invoices have to be mandatorily placed in tools such as Ariba, Coupa, Tradeshift, etc., the resulting costs (usage fee) and effort will be invoiced separately and additionally.<\/p>\n<p><strong>6.3.<\/strong> Any change in the number of employees shall be communicated to ICAS by your company one month before the end of the annual invoicing period.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-30  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-55f14b7d64831e63dce66f8f6644205c\">\n#top .av-special-heading.av-av_heading-55f14b7d64831e63dce66f8f6644205c{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-55f14b7d64831e63dce66f8f6644205c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-55f14b7d64831e63dce66f8f6644205c .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-55f14b7d64831e63dce66f8f6644205c .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-55f14b7d64831e63dce66f8f6644205c .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-55f14b7d64831e63dce66f8f6644205c .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-55f14b7d64831e63dce66f8f6644205c .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-55f14b7d64831e63dce66f8f6644205c av-special-heading-h3 blockquote modern-quote  avia-builder-el-31  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >7. CONFIDENTIALITY <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-a44dca25367f64efdb275066b1b68ef7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>7.1.<\/strong> ICAS provides its services with the reservation that all contacts by the employees and immediate family members with ICAS are completely confidential and are to be handled in accordance with professional ethics and rules. Information that could identify a specific individual will only be provided to your company or a third party with the prior express written consent of the person or in a situation of acute danger for your company with regard to its workforce. If there is a situation of acute danger, ICAS is obliged to provide only the information that is absolutely necessary. The decision whether information that is absolutely necessary will be provided shall be made by ICAS upon the recommendation of a \u201cSenior Clinician\u201d pursuant to clear clinical procedural rules that have been communicated to the affected person in advance.<\/p>\n<p><strong>7.2.<\/strong> Both parties are mutually obliged, both during and after the end of the contract, to maintain confidentiality about all business secrets, confidential information and data that they have perceived during the duration of the contract.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-33  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-0286b395dd67683a75e3cf7ca59a0805\">\n#top .av-special-heading.av-av_heading-0286b395dd67683a75e3cf7ca59a0805{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-0286b395dd67683a75e3cf7ca59a0805 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-0286b395dd67683a75e3cf7ca59a0805 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-0286b395dd67683a75e3cf7ca59a0805 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-0286b395dd67683a75e3cf7ca59a0805 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-0286b395dd67683a75e3cf7ca59a0805 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-0286b395dd67683a75e3cf7ca59a0805 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-0286b395dd67683a75e3cf7ca59a0805 av-special-heading-h3 blockquote modern-quote  avia-builder-el-34  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >8. INSURANCE <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-a44dca25367f64efdb275066b1b68ef7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>8.1.<\/strong> ICAS is obliged at its own expense to obtain liability insurance coverage in the amount of \u20ac 8.300.000 to cover any damages that ICAS could cause your company in exercising its duties under this contract.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-36  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-f98ca12ffba1a2183a7091ca44f9b437\">\n#top .av-special-heading.av-av_heading-f98ca12ffba1a2183a7091ca44f9b437{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-f98ca12ffba1a2183a7091ca44f9b437 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-f98ca12ffba1a2183a7091ca44f9b437 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-f98ca12ffba1a2183a7091ca44f9b437 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-f98ca12ffba1a2183a7091ca44f9b437 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-f98ca12ffba1a2183a7091ca44f9b437 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-f98ca12ffba1a2183a7091ca44f9b437 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-f98ca12ffba1a2183a7091ca44f9b437 av-special-heading-h3 blockquote modern-quote  avia-builder-el-37  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >9. LIABILITY <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-6028a0960a76f311b2e80ed12a48c400 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>9.1.<\/strong> ICAS is liable for the trustworthy and careful exercise of the services assigned to it. ICAS expressly refuses, however, to make any guarantee of the success of a service with regard to workforce turnover, illness and absences, productivity and other organizational issues.<\/p>\n<p><strong>9.2.<\/strong> ICAS is liable for damages that are incurred to your company in the course of providing the services. Indirect damages and consequential damages are excluded.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-39  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-eb33884d5f67b2a8115ad3ed7566691a\">\n#top .av-special-heading.av-av_heading-eb33884d5f67b2a8115ad3ed7566691a{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-eb33884d5f67b2a8115ad3ed7566691a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-eb33884d5f67b2a8115ad3ed7566691a .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-eb33884d5f67b2a8115ad3ed7566691a .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-eb33884d5f67b2a8115ad3ed7566691a .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-eb33884d5f67b2a8115ad3ed7566691a .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-eb33884d5f67b2a8115ad3ed7566691a .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-eb33884d5f67b2a8115ad3ed7566691a av-special-heading-h3 blockquote modern-quote  avia-builder-el-40  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >10. INTANGIBLE PROPERTY RIGHTS <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-6028a0960a76f311b2e80ed12a48c400 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>10.1.<\/strong> Copyright and other intangible property rights as well as all know-how in connection with the design or materials from ICAS are owned by ICAS.<\/p>\n<p><strong>10.2.<\/strong> Your company is exclusively limited to the internal use of the trademark &#8220;ICAS&#8221; or other materials from ICAS. Your company is obliged to protect the trademark rights of ICAS and to obtain prior written consent before public usage of the trademark &#8220;ICAS&#8221;. Use of the trademark or also just the name of your company as a reference for other marketing purposes is only allowed for ICAS if the use is approved in advance by your company.<\/p>\n<p>This duty exists both during the contractual term as well as after the contract ends.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-42  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-844c739d492220ab2c8ce12e59e23aed\">\n#top .av-special-heading.av-av_heading-844c739d492220ab2c8ce12e59e23aed{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-844c739d492220ab2c8ce12e59e23aed .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-844c739d492220ab2c8ce12e59e23aed .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-844c739d492220ab2c8ce12e59e23aed .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-844c739d492220ab2c8ce12e59e23aed .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-844c739d492220ab2c8ce12e59e23aed .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-844c739d492220ab2c8ce12e59e23aed .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-844c739d492220ab2c8ce12e59e23aed av-special-heading-h3 blockquote modern-quote  avia-builder-el-43  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >11. DATA PROTECTION AND INFORMATION SECURITY <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-6028a0960a76f311b2e80ed12a48c400 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Both parties are mutually obliged to acknowledge and comply with the provisions of the General Data Protection Regulation GDPR as of May 25, 2018. Details regarding the technical and organizational measures regarding data protections are listed in Appendix 1.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-45  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-75c4044a7c193d6ee0c6cd947a879a36\">\n#top .av-special-heading.av-av_heading-75c4044a7c193d6ee0c6cd947a879a36{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-75c4044a7c193d6ee0c6cd947a879a36 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-75c4044a7c193d6ee0c6cd947a879a36 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-75c4044a7c193d6ee0c6cd947a879a36 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-75c4044a7c193d6ee0c6cd947a879a36 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-75c4044a7c193d6ee0c6cd947a879a36 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-75c4044a7c193d6ee0c6cd947a879a36 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-75c4044a7c193d6ee0c6cd947a879a36 av-special-heading-h3 blockquote modern-quote  avia-builder-el-46  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >12. FORCE MAJEURE <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-6028a0960a76f311b2e80ed12a48c400 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>12.1.<\/strong> All cases of force majeure suspend the duties under this contract for both parties for the duration and to the extent of the disturbance.<\/p>\n<p><strong>12.2.<\/strong> The affected party shall notify the other party immediately that because of a force majeure, the notifying party is prevented from providing its services and the approximate time when it is expected that the services again will be possible.<\/p>\n<p><strong>12.3.<\/strong> If the force majeure situation lasts more than 30 days, each of the parties has the right to terminate the agreement upon the giving of two weeks\u2018 notice.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-48  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-46f48729faf75dd0c4c97a77c35a35ae\">\n#top .av-special-heading.av-av_heading-46f48729faf75dd0c4c97a77c35a35ae{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-46f48729faf75dd0c4c97a77c35a35ae .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-46f48729faf75dd0c4c97a77c35a35ae .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-46f48729faf75dd0c4c97a77c35a35ae .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-46f48729faf75dd0c4c97a77c35a35ae .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-46f48729faf75dd0c4c97a77c35a35ae .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-46f48729faf75dd0c4c97a77c35a35ae .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-46f48729faf75dd0c4c97a77c35a35ae av-special-heading-h3 blockquote modern-quote  avia-builder-el-49  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >13. START AND END OF THE CONTRACT <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-a44dca25367f64efdb275066b1b68ef7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>13.1.<\/strong> The contract comes into force on the 1st of the month following the receipt of payment. It is entered into for an indeterminate term, the invoice is issued annually. The contract can be terminated at the end of a contract year by giving 6 months&#8217; notice.<\/p>\n<p>If the contract is not continued, your company is obliged to inform its employees about the end of the service and to require them not to make any more calls.<\/p>\n<p>If employees or immediate family members call anyway, the support calls will be refused by ICAS. After the end of the contract, ICAS will do no more advising. If there are repeated calls by employees or immediate family members after the end of the contract, ICAS reserves the right to invoice for its expenses (time, telephone tolls).<\/p>\n<p><strong>13.2.<\/strong> Each party is entitled to immediate written termination of the contract if:<\/p>\n<p><strong>13.2.1.<\/strong> One of the parties is responsible for a material breach of the contract, and the breach is not cured within 30 days after receipt of a written demand from the other party that the contractual breach be cured.<\/p>\n<p><strong>13.2.2.<\/strong> A party files for bankruptcy or is liquidated.<\/p>\n<p><strong>13.2.3.<\/strong> Continuance of the contractual relationship has become objectively unreasonable.<\/p>\n<p><strong>13.3.<\/strong> If the contract is ended, ICAS shall finish all advice sessions with an employee that were started before termination of the contract, including the necessary number of face to face counseling sessions.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-51  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-303493c72dc149fe0f205d0fcd027756\">\n#top .av-special-heading.av-av_heading-303493c72dc149fe0f205d0fcd027756{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-303493c72dc149fe0f205d0fcd027756 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-303493c72dc149fe0f205d0fcd027756 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-303493c72dc149fe0f205d0fcd027756 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-303493c72dc149fe0f205d0fcd027756 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-303493c72dc149fe0f205d0fcd027756 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-303493c72dc149fe0f205d0fcd027756 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-303493c72dc149fe0f205d0fcd027756 av-special-heading-h3 blockquote modern-quote  avia-builder-el-52  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >14. SEVERABILITY CLAUSE <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-6028a0960a76f311b2e80ed12a48c400 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>If part of the foregoing contract should become ineffective, the validity of the remaining provisions shall not be affected thereby. The parties shall make an effort to replace the ineffective provision with a valid provision that corresponds to the recognizable will of the parties.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-54  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-5872a3aec65dfe185278e57ddf296f33\">\n#top .av-special-heading.av-av_heading-5872a3aec65dfe185278e57ddf296f33{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-5872a3aec65dfe185278e57ddf296f33 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-5872a3aec65dfe185278e57ddf296f33 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-5872a3aec65dfe185278e57ddf296f33 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-5872a3aec65dfe185278e57ddf296f33 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-5872a3aec65dfe185278e57ddf296f33 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-5872a3aec65dfe185278e57ddf296f33 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-5872a3aec65dfe185278e57ddf296f33 av-special-heading-h3 blockquote modern-quote  avia-builder-el-55  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >15. CHANGES <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-6028a0960a76f311b2e80ed12a48c400 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>This contract includes all agreements between the parties. Any earlier oral or written agreements between the parties are hereby moot. Changes and additions to the foregoing contract must be in writing to be valid.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-57  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-a7fa66bdf43a86cf96975ab68ad4cb97\">\n#top .av-special-heading.av-av_heading-a7fa66bdf43a86cf96975ab68ad4cb97{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-a7fa66bdf43a86cf96975ab68ad4cb97 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-a7fa66bdf43a86cf96975ab68ad4cb97 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-a7fa66bdf43a86cf96975ab68ad4cb97 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-a7fa66bdf43a86cf96975ab68ad4cb97 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-a7fa66bdf43a86cf96975ab68ad4cb97 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-a7fa66bdf43a86cf96975ab68ad4cb97 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-a7fa66bdf43a86cf96975ab68ad4cb97 av-special-heading-h3 blockquote modern-quote  avia-builder-el-58  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >16. ADDRESS CHANGES <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-6028a0960a76f311b2e80ed12a48c400 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Each party shall notify the other immediately, and in any case within 48 hours, in writing of any change of address or telephone number.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-60  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-bbc29e43cc17a88e77b77a0296136d7f\">\n#top .av-special-heading.av-av_heading-bbc29e43cc17a88e77b77a0296136d7f{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-bbc29e43cc17a88e77b77a0296136d7f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-bbc29e43cc17a88e77b77a0296136d7f .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-bbc29e43cc17a88e77b77a0296136d7f .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-bbc29e43cc17a88e77b77a0296136d7f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-bbc29e43cc17a88e77b77a0296136d7f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-bbc29e43cc17a88e77b77a0296136d7f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-bbc29e43cc17a88e77b77a0296136d7f av-special-heading-h3 blockquote modern-quote  avia-builder-el-61  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >17. VALIDITY AFTER CONTRACT END <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-6028a0960a76f311b2e80ed12a48c400 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Nos. 7, 10 and 11 continue to apply after the contract ends.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-63  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-c397902facf9fedff8ed8a5a87eb1669\">\n#top .av-special-heading.av-av_heading-c397902facf9fedff8ed8a5a87eb1669{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-c397902facf9fedff8ed8a5a87eb1669 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-c397902facf9fedff8ed8a5a87eb1669 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-c397902facf9fedff8ed8a5a87eb1669 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-c397902facf9fedff8ed8a5a87eb1669 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-c397902facf9fedff8ed8a5a87eb1669 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-c397902facf9fedff8ed8a5a87eb1669 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-c397902facf9fedff8ed8a5a87eb1669 av-special-heading-h3 blockquote modern-quote  avia-builder-el-64  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >18. WAIVER OF ASSERTION OF A RIGHT <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-6028a0960a76f311b2e80ed12a48c400 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The waiver of a party to assert a right under this contract does not constitute a waiver of the right to assert other rights under this contract.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-66  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-f9a2146ee00c373443d7bfa906124fac\">\n#top .av-special-heading.av-av_heading-f9a2146ee00c373443d7bfa906124fac{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-f9a2146ee00c373443d7bfa906124fac .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-f9a2146ee00c373443d7bfa906124fac .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-f9a2146ee00c373443d7bfa906124fac .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-f9a2146ee00c373443d7bfa906124fac .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-f9a2146ee00c373443d7bfa906124fac .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-f9a2146ee00c373443d7bfa906124fac .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-f9a2146ee00c373443d7bfa906124fac av-special-heading-h3 blockquote modern-quote  avia-builder-el-67  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >19. ASSIGNMENT <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-6028a0960a76f311b2e80ed12a48c400 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Rights under this contract may be assigned to a third party only with the prior written consent of the other contracting party. ICAS has the right, however, to bring in subcontractors in order to fulfill its contractual services. The liability of ICAS for those subcontractors shall be the same as its liability for ICAS itself.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426\">\n.flex_column.av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-e2ed2b4f05704386f7fbb700aaf2c426 av_one_full  avia-builder-el-69  el_after_av_one_full  avia-builder-el-last  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-d78e32c441e0f11c7bb6da68c8995c63\">\n#top .av-special-heading.av-av_heading-d78e32c441e0f11c7bb6da68c8995c63{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-av_heading-d78e32c441e0f11c7bb6da68c8995c63 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-d78e32c441e0f11c7bb6da68c8995c63 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-av_heading-d78e32c441e0f11c7bb6da68c8995c63 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-d78e32c441e0f11c7bb6da68c8995c63 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-d78e32c441e0f11c7bb6da68c8995c63 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-d78e32c441e0f11c7bb6da68c8995c63 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-d78e32c441e0f11c7bb6da68c8995c63 av-special-heading-h3 blockquote modern-quote  avia-builder-el-70  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >20. APPLICABLE LAW AND JURISDICTION <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-a44dca25367f64efdb275066b1b68ef7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The contract is subject exclusively to Austrian law. Place of jurisdiction is Vienna.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-835","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General Terms and Conditions - ICAS \u00d6sterreich<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/icas.at\/en\/general-terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Terms and Conditions - ICAS \u00d6sterreich\" \/>\n<meta property=\"og:url\" content=\"https:\/\/icas.at\/en\/general-terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"ICAS \u00d6sterreich\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-17T09:36:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"16 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/icas.at\\\/en\\\/general-terms-and-conditions\\\/\",\"url\":\"https:\\\/\\\/icas.at\\\/en\\\/general-terms-and-conditions\\\/\",\"name\":\"General Terms and Conditions - 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