{"id":831,"date":"2019-07-02T10:33:16","date_gmt":"2019-07-02T08:33:16","guid":{"rendered":"https:\/\/icas.at\/?page_id=831"},"modified":"2026-04-02T15:30:12","modified_gmt":"2026-04-02T13:30:12","slug":"faqs","status":"publish","type":"page","link":"https:\/\/icas.at\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvx5oxmt-c2ac1f36118107104d1e372a77f03ff2\">\n.avia-section.av-jvx5oxmt-c2ac1f36118107104d1e372a77f03ff2{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/icas.at\/wp-content\/uploads\/2019\/06\/FAQ_sw.jpg);\nbackground-position:100% 0%;\nbackground-attachment:scroll;\n}\n.avia-section.av-jvx5oxmt-c2ac1f36118107104d1e372a77f03ff2 .av-section-color-overlay{\nopacity:0.3;\nbackground-color:#212121;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-jvx5oxmt-c2ac1f36118107104d1e372a77f03ff2 main_color avia-section-default avia-no-border-styling  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av-dgqsb-bd15304e66f2bb5b7491d51e648f440e av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first av-break-at-tablet flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-8c35ab44575117211a0d8d0cc547082b\">\n#top .av-special-heading.av-av_heading-8c35ab44575117211a0d8d0cc547082b{\npadding-bottom:10px;\ncolor:#ffffff;\nfont-size:55px;\n}\nbody .av-special-heading.av-av_heading-8c35ab44575117211a0d8d0cc547082b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-8c35ab44575117211a0d8d0cc547082b .av-special-heading-tag{\nfont-size:55px;\n}\n.av-special-heading.av-av_heading-8c35ab44575117211a0d8d0cc547082b .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-av_heading-8c35ab44575117211a0d8d0cc547082b .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-8c35ab44575117211a0d8d0cc547082b .av-special-heading-tag{\nfont-size:35px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-8c35ab44575117211a0d8d0cc547082b .av-special-heading-tag{\nfont-size:35px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-8c35ab44575117211a0d8d0cc547082b .av-special-heading-tag{\nfont-size:35px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-8c35ab44575117211a0d8d0cc547082b av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling  av-inherit-size av-linked-heading'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >FAQs<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-162fy-779645f675ec78e46ea15760e9c0a253\">\n.avia-section.av-162fy-779645f675ec78e46ea15760e9c0a253{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/icas.at\/wp-content\/uploads\/2019\/05\/half-left-large-color-box-yellow.png);\nbackground-position:0% 0%;\nbackground-attachment:fixed;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-162fy-779645f675ec78e46ea15760e9c0a253 main_color avia-section-huge avia-no-border-styling  avia-builder-el-3  el_after_av_section  el_before_av_section  avia-bg-style-fixed container_wrap fullsize'  data-section-bg-repeat='no-repeat'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-831'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-51gvu-4c25b754d21ac22229d958f326077642 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-4c25b754d21ac22229d958f326077642\">\n.flex_column.av-51gvu-4c25b754d21ac22229d958f326077642{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-4c25b754d21ac22229d958f326077642 av_one_full  avia-builder-el-4  el_before_av_one_full  avia-builder-el-first  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-7f6192536bdb6eb85282939b63cb6039\">\n#top .av-special-heading.av-av_heading-7f6192536bdb6eb85282939b63cb6039{\npadding-bottom:10px;\nfont-size:50px;\n}\nbody .av-special-heading.av-av_heading-7f6192536bdb6eb85282939b63cb6039 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-7f6192536bdb6eb85282939b63cb6039 .av-special-heading-tag{\nfont-size:50px;\n}\n.av-special-heading.av-av_heading-7f6192536bdb6eb85282939b63cb6039 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-7f6192536bdb6eb85282939b63cb6039 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-7f6192536bdb6eb85282939b63cb6039 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-7f6192536bdb6eb85282939b63cb6039 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-7f6192536bdb6eb85282939b63cb6039 av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-5  el_before_av_hr  avia-builder-el-first  av-inherit-size av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >BASIC Information<br \/>\nABOUT THE PROVIDER<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvvteztx-a8d41649d20988bf88833b0552412bc7\">\n#top .hr.av-jvvteztx-a8d41649d20988bf88833b0552412bc7{\nmargin-top:10px;\nmargin-bottom:60px;\n}\n.hr.av-jvvteztx-a8d41649d20988bf88833b0552412bc7 .hr-inner{\nwidth:300px;\nborder-color:#0093d0;\n}\n<\/style>\n<div  class='hr av-jvvteztx-a8d41649d20988bf88833b0552412bc7 hr-custom  avia-builder-el-6  el_after_av_heading  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-5e9a9ec4cb39fdf43bd12594708e1d56 sc-av_one_full av-break-at-tablet-flextable av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-5e9a9ec4cb39fdf43bd12594708e1d56\">\n.flex_column.av-51gvu-5e9a9ec4cb39fdf43bd12594708e1d56{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-5e9a9ec4cb39fdf43bd12594708e1d56 av_one_full  avia-builder-el-7  el_after_av_one_full  avia-builder-el-last  custom-linear-box first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  column-top-margin'     ><div  class='togglecontainer av-jvx8czm0-ef99c04a7d7daa8ca2f9ff8bc8b24aa3 av-minimal-toggle  avia-builder-el-8  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-129afj-28aa6b467e4289216614af89f7714956'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"How long has your company been in existence?\" data-title-open=\"\">How long has your company been in existence?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Since 1987<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mnhihfu3-9c7ce2196d810854467ba3ab67a502e4'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"How many employees do you have and how many of these work on a freelance basis and how many are permanently employed?\" data-title-open=\"\">How many employees do you have and how many of these work on a freelance basis and how many are permanently employed?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>More than 80 permanent employees\u00a0<\/strong><\/p>\n<p>Additionally an increasing number of cooperation contracts with:<\/p>\n<ul>\n<li>6 law firms (2 in Germany, 1 in Austria, Italy, France and Luxembourg)<\/li>\n<li>1082 psychologists and psychotherapists\n<ul>\n<li>Germany: 446<\/li>\n<li>Switzerland: 171<\/li>\n<li><span style=\"font-weight: 400;\">France: 312<\/span><\/li>\n<li>Luxembourg: 14<\/li>\n<li>Italy: 103<\/li>\n<li>Austria: 36<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><em>(March 2026)<\/em><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-l588lpxy-9c8ea09aa2139740eeb01a869656b815'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"How many companies use your services and how many employees do they have?\" data-title-open=\"\">How many companies use your services and how many employees do they have?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Approx. 950 companies with more than 800,000 employees (March 2026)<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-c578453217cc3ae83d98bc9cbc42f545'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"At which locations are your counselors active?\" data-title-open=\"\">At which locations are your counselors active?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Austria:<\/strong><\/p>\n<ul>\n<li>Psychologists at support center in Zurich\/Wallisellen<\/li>\n<li>Lawyers in Dornbirn<\/li>\n<li>Psychotherapists all over Austria<\/li>\n<\/ul>\n<p><strong>Germany:<\/strong><\/p>\n<ul>\n<li>Psychologists at support center in Zurich\/Wallisellen<\/li>\n<li>Lawyers in North Rhine-Westphalia<\/li>\n<li>Psychotherapists all over Germany<\/li>\n<\/ul>\n<p><strong>Switzerland:<\/strong><\/p>\n<ul>\n<li>Psychologists and lawyers at support center in Zurich\/Wallisellen<\/li>\n<li>Psychotherapists all over Switzerland<\/li>\n<\/ul>\n<p><strong>France:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Psychologists at support center in Zurich\/Wallisellen<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Lawyers all over France<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Psychotherapists and psychologists all over France<\/span><\/li>\n<\/ul>\n<p><strong>Luxembourg:<\/strong><\/p>\n<ul>\n<li>Psychologists at support center in Zurich\/Wallisellen<\/li>\n<li>Lawyers in Luxembourg<\/li>\n<li>Psychotherapists all over Luxembourg<\/li>\n<\/ul>\n<p><strong>Italy:<\/strong><\/p>\n<ul>\n<li>Psychologists at support center in Zurich\/Wallisellen<\/li>\n<li>Lawyers in Milan<\/li>\n<li>Psychotherapists all over Italy<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-egqs7-6d9275eb72ea2a42e53fc3ef9bc6ef74'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Do you have a quality management system in place? If yes, do you have a specific certificate for this?\" data-title-open=\"\">Do you have a quality management system in place? If yes, do you have a specific certificate for this?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Yes.<\/strong><\/p>\n<ul>\n<li>ISO9001 Quality Management System<\/li>\n<li>GoodPriv@cy Data Protection Certificate according to GDPR standard<\/li>\n<\/ul>\n<p><strong>Our IT infrastructure has alsobeen certified according to:<\/strong><\/p>\n<ul>\n<li>ISO9001 Quality Management System2<\/li>\n<li>ISO27001 IT\/Information Security<\/li>\n<li>GDPR Conformity Certificate<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-6x507-0a40f7a387abe4e837f45b86a0bcd315'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Can you provide references?\" data-title-open=\"\">Can you provide references?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes. We are happy to provide you with contact information for our references after meeting with you in person.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-162fy-d9714813a4bbb05c0a06d4a5c8867cf6\">\n.avia-section.av-162fy-d9714813a4bbb05c0a06d4a5c8867cf6{\nbackground-color:#0093d0;\nbackground-image:url(https:\/\/icas.at\/wp-content\/uploads\/2019\/05\/half-left-large-color-box-darkblue.png);\nbackground-repeat:no-repeat;\nbackground-position:0% 0%;\nbackground-attachment:fixed;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-162fy-d9714813a4bbb05c0a06d4a5c8867cf6 main_color avia-section-huge avia-no-border-styling  avia-builder-el-9  el_after_av_section  el_before_av_section  avia-bg-style-fixed container_wrap fullsize'  data-section-bg-repeat='no-repeat'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-831'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-51gvu-4c25b754d21ac22229d958f326077642 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-4c25b754d21ac22229d958f326077642\">\n.flex_column.av-51gvu-4c25b754d21ac22229d958f326077642{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-4c25b754d21ac22229d958f326077642 av_one_full  avia-builder-el-10  el_before_av_one_full  avia-builder-el-first  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jxmmmx1z-c812ba59a1a5155a4a5d6858c921df85\">\n#top .av-special-heading.av-jxmmmx1z-c812ba59a1a5155a4a5d6858c921df85{\npadding-bottom:10px;\ncolor:#ffffff;\nfont-size:50px;\n}\nbody .av-special-heading.av-jxmmmx1z-c812ba59a1a5155a4a5d6858c921df85 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-jxmmmx1z-c812ba59a1a5155a4a5d6858c921df85 .av-special-heading-tag{\nfont-size:50px;\n}\n.av-special-heading.av-jxmmmx1z-c812ba59a1a5155a4a5d6858c921df85 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-jxmmmx1z-c812ba59a1a5155a4a5d6858c921df85 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-jxmmmx1z-c812ba59a1a5155a4a5d6858c921df85 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-jxmmmx1z-c812ba59a1a5155a4a5d6858c921df85 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-jxmmmx1z-c812ba59a1a5155a4a5d6858c921df85 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-jxmmmx1z-c812ba59a1a5155a4a5d6858c921df85 av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-11  el_before_av_hr  avia-builder-el-first  av-inherit-size'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >FROM THE<br \/>\nCOUNSELING PRACTICE<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvvteztx-7507994732063500dc2e461ecc3bf36e\">\n#top .hr.av-jvvteztx-7507994732063500dc2e461ecc3bf36e{\nmargin-top:10px;\nmargin-bottom:60px;\n}\n.hr.av-jvvteztx-7507994732063500dc2e461ecc3bf36e .hr-inner{\nwidth:300px;\nborder-color:#fee202;\n}\n<\/style>\n<div  class='hr av-jvvteztx-7507994732063500dc2e461ecc3bf36e hr-custom  avia-builder-el-12  el_after_av_heading  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-b494a6d967b31ced3acc0c8a254a6091 sc-av_one_full av-break-at-tablet-flextable av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-b494a6d967b31ced3acc0c8a254a6091\">\n.flex_column.av-51gvu-b494a6d967b31ced3acc0c8a254a6091{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-b494a6d967b31ced3acc0c8a254a6091 av_one_full  avia-builder-el-13  el_after_av_one_full  avia-builder-el-last  custom-linear-box first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-top av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  column-top-margin'     ><div  class='togglecontainer av-jvx8czm0-27e0978b39c4e3d34a87a135bf7fd25e av-minimal-toggle  avia-builder-el-14  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-1uyx2v-584a02d4e9c3d0cca0138c47c58fa83d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Can you describe two or three typical employee counseling cases from your everyday work life?\" data-title-open=\"\">Can you describe two or three typical employee counseling cases from your everyday work life?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>The most common occupational topics are:<\/strong><\/p>\n<ul>\n<li>Employees complaining about work overload while often already exhibiting symptoms such as demotivation, insomnia, irritation, physical ailments, etc.<\/li>\n<li>Workplace conflicts with colleagues and superiors are frequent and also very burdensome for employees.<\/li>\n<li>Superiors and human resource managers contact us with increasing frequency because they are worried about certain employees, for example on account of:\n<ul>\n<li>conspicuous behavior\/Behavioral changes<\/li>\n<li>severe weight gain or loss<\/li>\n<li>suspected drinking problem<\/li>\n<\/ul>\n<\/li>\n<li>We advise callers in these cases on how to talk with these employees in a personal meeting and discuss what assistance can be provided and which requirements imposed.<\/li>\n<\/ul>\n<p><strong>The most frequent private problems include:<\/strong><\/p>\n<ul>\n<li>relationship problems, conflicts and separations<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1oebbz-14fccdb4d1bfc6444dd1fdc400c77c79'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Which cases are the most difficult for you?\" data-title-open=\"\">Which cases are the most difficult for you?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Counseling can be difficult if clients do not contact us of their own volition or if clients do not realize their problem.<\/p>\n<p>Although we are fully capable of dealing with suicidal cases due to our many years of experience, tested processes and close cooperation, cases such as these are very challenging for our counselors.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1jhtxr-f0b3e16eba7bf8f52411c148b1b675a6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"What is the maximum duration of a consultation?\" data-title-open=\"\">What is the maximum duration of a consultation?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Durations can vary. A consultation can take 30 minutes, but we may also accompany clients who are in difficult living situations over several months.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1dzef3-4331d84ad2d52c1f3386458e1148e8e5'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"How do you ensure that your telephone hotline is always staffed?\" data-title-open=\"\">How do you ensure that your telephone hotline is always staffed?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We have a work plan in place and practice calculated overstaffing. Stand-ins are also available on-call.<\/p>\n<p>Two redundant separate telephone systems additionally secure technical availability.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-18qcv3-813e7bd6d423c3365dff0d10599d4330'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"Do you have a supply management system? If yes, how exactly does it work? Is a process in place?\" data-title-open=\"\">Do you have a supply management system? If yes, how exactly does it work? Is a process in place?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes. We and\/or our psychotherapists provide\u00a0 continuous support for our clients.<\/p>\n<p>Yes, as an ISO9001-certified provider, a respective process is in place for each work process.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-10mmjr-4d87a851d3dac4e1a9e583c0b9677a18'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"How do you proceed if the counseling session has ended but your client still requires further care?\" data-title-open=\"\">How do you proceed if the counseling session has ended but your client still requires further care?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our counseling services continue as long as clients require support.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-zilyn-c1cf9f90a5d60a682bcc499bf9750c6d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-13' data-fake-id='#toggle-id-13' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13' data-slide-speed=\"200\" data-title=\"Do you have a systematic complaints management? If yes, can you describe it?\" data-title-open=\"\">Do you have a systematic complaints management? If yes, can you describe it?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' aria-labelledby='toggle-toggle-id-13' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes. Our data privacy officer and quality manager as well as management are informed about every complaint and then manage the<br \/>\nrespective process. A share of less than 0.1% of complaints per case is the target agreement for employees.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-t0arz-b1e11c77457e203e02aa83fa0747759b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-14' data-fake-id='#toggle-id-14' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14' data-slide-speed=\"200\" data-title=\"How do you deal with acute emergencies such as a suicidal person calling in the middle of the night?\" data-title-open=\"\">How do you deal with acute emergencies such as a suicidal person calling in the middle of the night?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' aria-labelledby='toggle-toggle-id-14' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our support center is staffed with experienced psychologists 24\/7 on 365 days a year. Proven life-saving processes are in place in case of endangerment.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m7klb-848af97c94b02c555985b8712543873c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-15' data-fake-id='#toggle-id-15' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-15' data-slide-speed=\"200\" data-title=\"What can we expect from you if such a case or another event occurs at our location?\" data-title-open=\"\">What can we expect from you if such a case or another event occurs at our location?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' aria-labelledby='toggle-toggle-id-15' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Upon request, we will send psychologists and\/or psychotherapists to your location. Our specialists have many years of experience<br \/>\nand further training in emergency psychology, trauma intervention, violence prevention, etc.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ewo33-46c903c8381a550d931400eb3adf6106'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-16' data-fake-id='#toggle-id-16' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-16' data-slide-speed=\"200\" data-title=\"What do you do if you learn that a crime has been committed in a company?\" data-title-open=\"\">What do you do if you learn that a crime has been committed in a company?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-16' aria-labelledby='toggle-toggle-id-16' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Data protection envisages the following exceptions to the professional secrecy:<\/p>\n<ul>\n<li>danger to life and limb (threat of murder and bodily injury, self-endangerment, terrorism)<\/li>\n<\/ul>\n<p>By law, we are not allowed to inform our customer companies in case of theft, fraud, embezzlement, etc. However, our counselors will discuss such matters with our clients and emphasize the importance of reporting this information to the company as we support our clients in taking the next steps.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-7ow8f-cc381b4e5b1c6e3d9db737173a3a8673'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-17' data-fake-id='#toggle-id-17' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-17' data-slide-speed=\"200\" data-title=\"How do you document your work?\" data-title-open=\"\">How do you document your work?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-17' aria-labelledby='toggle-toggle-id-17' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Every customer receives an anonymous half-year and\/or annual report. The number of cases, utilized services and reported topics (divided into work-related and private) are listed. The report contains in-depth analyses, benchmark comparisons and suggestions for measures if necessary.<\/p>\n<p>The reports are anonymized so that callers cannot be identified. Reports are only created for companies with more than 100 employees in order to protect the caller\u2019s identity.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-162fy-4d1ed8cbb6aa8a2e7b069d6f5aedf86d\">\n.avia-section.av-162fy-4d1ed8cbb6aa8a2e7b069d6f5aedf86d{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/icas.at\/wp-content\/uploads\/2019\/05\/half-right-large-color-box-yellow.png);\nbackground-position:100% 0%;\nbackground-attachment:fixed;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-162fy-4d1ed8cbb6aa8a2e7b069d6f5aedf86d main_color avia-section-huge avia-no-border-styling  avia-builder-el-15  el_after_av_section  el_before_av_section  avia-bg-style-fixed container_wrap fullsize'  data-section-bg-repeat='no-repeat'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-831'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-51gvu-4c25b754d21ac22229d958f326077642 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-4c25b754d21ac22229d958f326077642\">\n.flex_column.av-51gvu-4c25b754d21ac22229d958f326077642{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-4c25b754d21ac22229d958f326077642 av_one_full  avia-builder-el-16  el_before_av_one_full  avia-builder-el-first  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-e4bd1c17ad2393f15191924e57a5f144\">\n#top .av-special-heading.av-av_heading-e4bd1c17ad2393f15191924e57a5f144{\npadding-bottom:10px;\nfont-size:50px;\n}\nbody .av-special-heading.av-av_heading-e4bd1c17ad2393f15191924e57a5f144 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-e4bd1c17ad2393f15191924e57a5f144 .av-special-heading-tag{\nfont-size:50px;\n}\n.av-special-heading.av-av_heading-e4bd1c17ad2393f15191924e57a5f144 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-av_heading-e4bd1c17ad2393f15191924e57a5f144 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-e4bd1c17ad2393f15191924e57a5f144 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-e4bd1c17ad2393f15191924e57a5f144 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-e4bd1c17ad2393f15191924e57a5f144 av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-17  el_before_av_hr  avia-builder-el-first  av-inherit-size av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >COUNSELOR<br \/>\nQUALIFICATION<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvvteztx-a8d41649d20988bf88833b0552412bc7\">\n#top .hr.av-jvvteztx-a8d41649d20988bf88833b0552412bc7{\nmargin-top:10px;\nmargin-bottom:60px;\n}\n.hr.av-jvvteztx-a8d41649d20988bf88833b0552412bc7 .hr-inner{\nwidth:300px;\nborder-color:#0093d0;\n}\n<\/style>\n<div  class='hr av-jvvteztx-a8d41649d20988bf88833b0552412bc7 hr-custom  avia-builder-el-18  el_after_av_heading  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-5e9a9ec4cb39fdf43bd12594708e1d56 sc-av_one_full av-break-at-tablet-flextable av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-5e9a9ec4cb39fdf43bd12594708e1d56\">\n.flex_column.av-51gvu-5e9a9ec4cb39fdf43bd12594708e1d56{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-5e9a9ec4cb39fdf43bd12594708e1d56 av_one_full  avia-builder-el-19  el_after_av_one_full  avia-builder-el-last  custom-linear-box first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  column-top-margin'     ><div  class='togglecontainer av-jvx8czm0-82d36784759b29d377f6dd85c710f56d av-minimal-toggle  avia-builder-el-20  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-1l089r-c5a3f89845827edc4fd4655ef245c00d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-18' data-fake-id='#toggle-id-18' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-18' data-slide-speed=\"200\" data-title=\"What are the minimum requirements for your counselors?\" data-title-open=\"\">What are the minimum requirements for your counselors?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-18' aria-labelledby='toggle-toggle-id-18' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Psychologists:<\/strong><\/p>\n<ul>\n<li>Psychology degree<\/li>\n<li>Multiple years of professional experience<\/li>\n<li>Further training in psychotherapy or psychological counseling<\/li>\n<\/ul>\n<p><strong>Lawyers Germany:<\/strong><\/p>\n<ul>\n<li>Admission to the bar at the local bar association<\/li>\n<li>Specialized lawyer title in labor law, tenancy law, matrimonial and family law, etc. according to the German Legal Services Act from 07\/01\/2008<\/li>\n<\/ul>\n<p><strong>Lawyers Switzerland:<\/strong><\/p>\n<ul>\n<li>Law degree<\/li>\n<li>Completed further training in various legal fields<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-7f6b6d3ccb29529466c6e9f0558cab25'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-19' data-fake-id='#toggle-id-19' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-19' data-slide-speed=\"200\" data-title=\"Do you also work with freelancers? If yes, how do you ensure their quality?\" data-title-open=\"\">Do you also work with freelancers? If yes, how do you ensure their quality?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-19' aria-labelledby='toggle-toggle-id-19' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, we work with psychotherapists in our nationwide networks.<\/p>\n<p>Psychological psychotherapists and psychotherapists have to meet the following criteria:<\/p>\n<ul>\n<li>Mandatory membership in professional association<\/li>\n<li>Practice license<\/li>\n<li>Obligatory supervision<\/li>\n<li>Compliance with our quality standards<\/li>\n<li>Quality control through anonymous client evaluation<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1bg78n-fb10971b3cf179b23c98c7f5d5c692c0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-20' data-fake-id='#toggle-id-20' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-20' data-slide-speed=\"200\" data-title=\"Which measures for quality assurance are in place?\" data-title-open=\"\">Which measures for quality assurance are in place?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-20' aria-labelledby='toggle-toggle-id-20' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We are certified in quality management according to ISO9001 and are under continuous internal and external audit.<\/p>\n<p>Our quality manager ensures strict compliance with our high quality standards.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-12bgd3-8cb43001f55fdbff9797d2e26295396b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-21' data-fake-id='#toggle-id-21' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-21' data-slide-speed=\"200\" data-title=\"Which measures for further training of your employees are in place?\" data-title-open=\"\">Which measures for further training of your employees are in place?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-21' aria-labelledby='toggle-toggle-id-21' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our further training concept includes 6-8 internal further training sessions per year. Additionally, each employee has access to an annual budget for external further training.<\/p>\n<p>Our employees in the support center are also obligated to participate in internal and external supervision.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-162fy-ba4d562efb450c234ec25435a5c57d54\">\n.avia-section.av-162fy-ba4d562efb450c234ec25435a5c57d54{\nbackground-color:#0093d0;\nbackground-image:url(https:\/\/icas.at\/wp-content\/uploads\/2019\/05\/half-right-large-color-box-darkblue.png);\nbackground-repeat:no-repeat;\nbackground-position:100% 0%;\nbackground-attachment:fixed;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-162fy-ba4d562efb450c234ec25435a5c57d54 main_color avia-section-huge avia-no-border-styling  avia-builder-el-21  el_after_av_section  el_before_av_section  avia-bg-style-fixed container_wrap fullsize'  data-section-bg-repeat='no-repeat'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-831'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-51gvu-4c25b754d21ac22229d958f326077642 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-4c25b754d21ac22229d958f326077642\">\n.flex_column.av-51gvu-4c25b754d21ac22229d958f326077642{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-4c25b754d21ac22229d958f326077642 av_one_full  avia-builder-el-22  el_before_av_one_full  avia-builder-el-first  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jxmnlchv-9b41826521be575ea9650700509d0f4c\">\n#top .av-special-heading.av-jxmnlchv-9b41826521be575ea9650700509d0f4c{\npadding-bottom:10px;\ncolor:#ffffff;\nfont-size:50px;\n}\nbody .av-special-heading.av-jxmnlchv-9b41826521be575ea9650700509d0f4c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-jxmnlchv-9b41826521be575ea9650700509d0f4c .av-special-heading-tag{\nfont-size:50px;\n}\n.av-special-heading.av-jxmnlchv-9b41826521be575ea9650700509d0f4c .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-jxmnlchv-9b41826521be575ea9650700509d0f4c .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-jxmnlchv-9b41826521be575ea9650700509d0f4c .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-jxmnlchv-9b41826521be575ea9650700509d0f4c .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-jxmnlchv-9b41826521be575ea9650700509d0f4c .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-jxmnlchv-9b41826521be575ea9650700509d0f4c av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-23  el_before_av_hr  avia-builder-el-first  av-inherit-size'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >DATA PROTECTION COMPLIANCE<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvvteztx-7507994732063500dc2e461ecc3bf36e\">\n#top .hr.av-jvvteztx-7507994732063500dc2e461ecc3bf36e{\nmargin-top:10px;\nmargin-bottom:60px;\n}\n.hr.av-jvvteztx-7507994732063500dc2e461ecc3bf36e .hr-inner{\nwidth:300px;\nborder-color:#fee202;\n}\n<\/style>\n<div  class='hr av-jvvteztx-7507994732063500dc2e461ecc3bf36e hr-custom  avia-builder-el-24  el_after_av_heading  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-4c25b754d21ac22229d958f326077642 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-4c25b754d21ac22229d958f326077642\">\n.flex_column.av-51gvu-4c25b754d21ac22229d958f326077642{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-4c25b754d21ac22229d958f326077642 av_one_full  avia-builder-el-25  el_after_av_one_full  avia-builder-el-last  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  column-top-margin'     ><div  class='togglecontainer av-jvx8czm0-27e0978b39c4e3d34a87a135bf7fd25e av-minimal-toggle  avia-builder-el-26  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-x1zdj-a93d702eda6eee6d07b2da91d6b378ba'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-22' data-fake-id='#toggle-id-22' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-22' data-slide-speed=\"200\" data-title=\"How and where do you save personal data of our employees?\" data-title-open=\"\">How and where do you save personal data of our employees?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-22' aria-labelledby='toggle-toggle-id-22' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We use a customized database solution that fulfills all safety-relevant specifications. Cases are recorded anonymously; i.e. we do not save any personal data.<\/p>\n<p>Any telephone numbers or e-mail addresses that may be required for scheduling personal counseling sessions with a psychotherapist are deleted upon conclusion of the case.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-su28n-4ef7395f8f435ce88af49d1c01f9b7f9'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-23' data-fake-id='#toggle-id-23' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-23' data-slide-speed=\"200\" data-title=\"How do you ensure compliance with the Federal Data Protection Act? Have you implemented a respective process?\" data-title-open=\"\">How do you ensure compliance with the Federal Data Protection Act? Have you implemented a respective process?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-23' aria-labelledby='toggle-toggle-id-23' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We are continually under internal and external audit due to our worldwide recognized data protection certification GoodPriv@cy according to GDPR standard. Legal compliance is ensured on account of this certification.<\/p>\n<p>Our data protection manager ensures strict compliance with applicable laws, consistently stays up to date with respect to legislative<br \/>\nchanges and performs adjustments if necessary.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-162fy-779645f675ec78e46ea15760e9c0a253\">\n.avia-section.av-162fy-779645f675ec78e46ea15760e9c0a253{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/icas.at\/wp-content\/uploads\/2019\/05\/half-left-large-color-box-yellow.png);\nbackground-position:0% 0%;\nbackground-attachment:fixed;\n}\n<\/style>\n<div id='av_section_6'  class='avia-section av-162fy-779645f675ec78e46ea15760e9c0a253 main_color avia-section-huge avia-no-border-styling  avia-builder-el-27  el_after_av_section  avia-builder-el-last  avia-bg-style-fixed container_wrap fullsize'  data-section-bg-repeat='no-repeat'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-831'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-51gvu-4c25b754d21ac22229d958f326077642 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-4c25b754d21ac22229d958f326077642\">\n.flex_column.av-51gvu-4c25b754d21ac22229d958f326077642{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-4c25b754d21ac22229d958f326077642 av_one_full  avia-builder-el-28  el_before_av_one_full  avia-builder-el-first  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jxmno8bk-67e034f3e88d2714542b46548998abda\">\n#top .av-special-heading.av-jxmno8bk-67e034f3e88d2714542b46548998abda{\npadding-bottom:10px;\nfont-size:50px;\n}\nbody .av-special-heading.av-jxmno8bk-67e034f3e88d2714542b46548998abda .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-jxmno8bk-67e034f3e88d2714542b46548998abda .av-special-heading-tag{\nfont-size:50px;\n}\n.av-special-heading.av-jxmno8bk-67e034f3e88d2714542b46548998abda .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-jxmno8bk-67e034f3e88d2714542b46548998abda .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-jxmno8bk-67e034f3e88d2714542b46548998abda .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-jxmno8bk-67e034f3e88d2714542b46548998abda .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-jxmno8bk-67e034f3e88d2714542b46548998abda av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-29  el_before_av_hr  avia-builder-el-first  av-inherit-size'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >COOPERATION OUTLOOK<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvvteztx-a8d41649d20988bf88833b0552412bc7\">\n#top .hr.av-jvvteztx-a8d41649d20988bf88833b0552412bc7{\nmargin-top:10px;\nmargin-bottom:60px;\n}\n.hr.av-jvvteztx-a8d41649d20988bf88833b0552412bc7 .hr-inner{\nwidth:300px;\nborder-color:#0093d0;\n}\n<\/style>\n<div  class='hr av-jvvteztx-a8d41649d20988bf88833b0552412bc7 hr-custom  avia-builder-el-30  el_after_av_heading  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-4c25b754d21ac22229d958f326077642 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-4c25b754d21ac22229d958f326077642\">\n.flex_column.av-51gvu-4c25b754d21ac22229d958f326077642{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-4c25b754d21ac22229d958f326077642 av_one_full  avia-builder-el-31  el_after_av_one_full  avia-builder-el-last  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  column-top-margin'     ><div  class='togglecontainer av-jvx8czm0-27e0978b39c4e3d34a87a135bf7fd25e av-minimal-toggle  avia-builder-el-32  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-1vvjj-29a359e71a9284a0aeb4b01b877298cf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-24' data-fake-id='#toggle-id-24' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-24' data-slide-speed=\"200\" data-title=\"Will we have key account managers if we decide to work together?\" data-title-open=\"\">Will we have key account managers if we decide to work together?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-24' aria-labelledby='toggle-toggle-id-24' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes. Our key account managers are experienced business economists. Your personal account manager will be available to you for all administrative matters.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-hg27j-9c1bc651b4e07e646f162f9463aba939'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-25' data-fake-id='#toggle-id-25' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-25' data-slide-speed=\"200\" data-title=\"Can we visit you in order to get an impression of your work?\" data-title-open=\"\">Can we visit you in order to get an impression of your work?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-25' aria-labelledby='toggle-toggle-id-25' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, of course. We would be happy to meet with you in person.<\/p>\n<p>However, we want to point out that access to the support center is prohibited due to data protection stipulations.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-85s9b-c7297dde044ce2a90f6038bf5779e561'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-26' data-fake-id='#toggle-id-26' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-26' data-slide-speed=\"200\" data-title=\"We are presently aware of two persons within the company who are struggling with very personal problems. Can they try out your services so that we can get an impression of how it all works?\" data-title-open=\"\">We are presently aware of two persons within the company who are struggling with very personal problems. Can they try out your services so that we can get an impression of how it all works?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-26' aria-labelledby='toggle-toggle-id-26' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes. We will include the cases in the contract upon contract conclusion or invoice them according to expenditure if a contract is not concluded.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-831","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - ICAS \u00d6sterreich<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/icas.at\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - ICAS \u00d6sterreich\" \/>\n<meta property=\"og:url\" content=\"https:\/\/icas.at\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"ICAS \u00d6sterreich\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T13:30:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/icas.at\\\/en\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/icas.at\\\/en\\\/faqs\\\/\",\"name\":\"FAQs - 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