Dealing with challenging customers/fellow human beings

500,00 € – 800,00 €

excl. VAT

For many of our clients, agitated or even aggressive people at work are a source of concern. An appropriate handling of angry customers is demanding and yet it is a fundamental professional skill. In this course, you will practice techniques that allow you to de-escalate such situations with words.

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Additional information

Price

Online Lunch Session (1 hour – EUR 500,00), Online Workshop (2 hours – EUR 800,00)

Downloads

Downloads Outlines as PDF

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